During the soft launch phase, returns or exchanges are accepted during the trip dates or within 7 calendar days after your trip ends, provided the following conditions are met:
- Items must be unused, in original packaging, and with all tags attached.
- Clothing that has been worn cannot be returned or exchanged unless proven defective.
- Items showing signs of wear, damage, or alterations are not eligible.
- For hygiene reasons, undergarments and swimwear are non-refundable and non-exchangeable.
If a return or exchange is requested after the trip, guests will be responsible for shipping and handling costs involved in sending the item back.
For full details, please refer to our Terms and Conditions.
