To place an order, browse our products and select the items you want. Choose the size and color if applicable, then click "Add to Cart." Once you’ve added everything, go to the cart page by clicking the cart icon in the upper right corner next to the contact button. You can review your items or proceed directly to checkout. At checkout, fill in the required details, agree to the Terms and Conditions by ticking the box, and then click "Place Order."
Ordering and Payment
At the moment, only guests with an upcoming trip can purchase from the Solamoré Online Swag Store. We are working on expanding our shipping options, including international and home delivery for past guests. Stay tuned for updates!
We accept Visa, MasterCard, AmEx, as well as cryptocurrency payments and international bank transfers for online orders. Cash payments are accepted for onboard purchases.
The Booking may be paid for using one of the following four global currencies: Euro (EUR€), United States Dollar (USD$), Australian Dollar (AUD$), New Zealand Dollar (NZD$) or United Arab Emirates Dirham (AED).
The default currency which will be applied when you make a purchase with a credit card is USD$. Solamoré will not receive or be held accountable for any fees charged by your bank or transfer service in connection with the purchase.
If you prefer to pay in EUR, AUD, NZD or AED, you can do so by contacting Solamoré by way of email to info@solamore.events.
At Solamoré, we prioritize the security of your payment information. Once your transaction is processed, we do not retain your credit card details unless you have expressly permitted us to do so. We implement various physical and electronic procedures to protect your personal information and regularly review these policies to ensure its security. For more detailed information, please refer to our Privacy Policy.
Products
You can find the size guide by opening the product page of your choice and clicking on the provided 'Size Chart' button.
Please note that same size garments may still vary depending on fit. Solamoré follows the standard body measurement lists, based on average body measurements for all sizes.
For some products we specify measurements in cm/inches on the product page to give you an understanding of the model or fit for that specific garment. Note that these measurements can vary a few centimetres up and down depending on the material used in its production.
Product availability is indicated on the product page. If an item is out of stock, it will be noted there.
We welcome your feedback! Please contact Solamoré by way of email to info@solamore.events.
It's recommended to wash new clothing items before wearing them to remove any residual manufacturing substances.
Shipping & Delivery
Currently, our delivery is limited to yacht cabin drop-off for guests with an upcoming trip. We will announce when international shipping and home delivery become available for past guests. Stay tuned!
Yes. You will receive an email once your order is placed, confirmed, and billed. Your order will also be reflected in your invoice when it's ready for payment.
Cancellation
You can contact our Solamoré to cancel or modify your online order. Please note that modifications or cancellations must be made within seven (7) days of order confirmation. After this, orders are final and cannot be canceled. For further assistance, please reach out to Solamoré by way of email to info@solamore.events, and have your order details ready.
Returns / Exchanges
Returns or exchanges are accepted during the trip only. Items must be unused, in original packaging, and with all tags attached. Clothing that has been worn cannot be returned or exchanged unless it is defective. Items showing signs of wear, damage, or alterations are not eligible. For full details, see our Terms and Conditions.
Email info@solamore.events during your trip with your order details and reason. If approved, you’ll receive instructions. If the item is unavailable, you may receive a refund or credit. Refunds will be processed within 7 business days after the trip ends.
Yes, personal care items like undergarments and swimwear cannot be returned or exchanged for hygiene reasons, except if they are defective.
Refund
Yes. If a returned item meets our policy, we will notify you and process a refund to your original payment method within 7 business days after your trip. Store credit may be issued upon request and is valid for 3 years from the date of issue.